Refund Policy

30-day returns

You can return items within 30 days of receiving them. That's longer than the 7-day cooling-off period the law gives you on online purchases, and your legal cooling-off right still applies on top of it.

Condition of returns

Items must come back in their original condition: [confirm: unworn, unwashed, with tags and in original packaging].

How to start a return

• Email [returns email address] with your order number, your name and the reason for the return.
• We'll reply within [2] business days with instructions for sending the item back.
• Send the item back. Keep your proof of postage until the refund reaches you.

Return shipping costs

[decide who pays the courier for a return when the customer has changed their mind, e.g. the customer pays] If the item is faulty or we sent the wrong thing, we cover the cost of returning it.

Size exchanges

Wrong size? We're happy to exchange it for a different size of the same item. Exchanges depend on stock, and limited drop items can sell out. If your size is no longer available we'll refund you instead.

[decide who pays the courier for an exchange]

Refunds

Once we've received and checked your return, we'll refund you to your original payment method within [7] business days, and never later than 30 days after you cancel or return the order.

Faulty or damaged items

Tell us as soon as you notice, with a photo if you can. Where an item is faulty or damaged we'll repair, replace or refund it as the law requires. Your rights under the Consumer Protection Act are not affected by anything on this page.

Items we can't take back

[decide if anything is non-returnable, e.g. eGift cards once issued. Only goods made to a customer's own specification or clearly personalised can be excluded from the legal cooling-off right]

Questions

See our contact information page to reach us.