Shipping Policy

Where we ship

We currently deliver within South Africa only, to addresses nationwide. We don't ship internationally yet.

Shipping costs and couriers

We ship with [courier name]. Shipping costs: [flat rate / calculated at checkout / free over R___]. Delivery usually takes [X–Y] business days after your order has been dispatched.

When your order ships — limited drops and events

Limited drops, like FRACTURES, are sold in a fixed window. We collect orders while the drop is open and start dispatching once the drop has ended. A drop ends when the product sells out or when we take it off the collection, whichever happens first. Where a closing date applies, it's shown on the product page.

We aim to dispatch within [X] business days after the drop ends. By placing an order for a limited drop item, you agree to this dispatch timing.

[decide: if an order has a limited drop item and a staple item, do they ship together after the drop ends, or separately?]

Staple products

Staple products (our always-in-stock range) are dispatched within [X] business days of payment clearing [confirm].

If we miss the dispatch period

If we haven't dispatched your order within the period shown on the product page or agreed with you, you may cancel the order by giving us seven days' written notice, and we'll refund you in full.

If we can't supply your item

If something you ordered turns out to be unavailable, we'll tell you straight away and refund any payment within 30 days.

Tracking and delivery

We'll email you tracking details once your order is on its way. Please make sure your delivery address and phone number are correct, and that someone can receive the parcel. If a courier can't deliver because of an incorrect address, we may need to charge to re-send it.

Lost or damaged parcels

If your parcel arrives damaged or doesn't arrive, contact us within [X] days using our contact information page and we'll sort it out with the courier.